TERMS OF USE
We don't speak legalise, so let's make it simple...
By using this site you agree to the following terms, and we agree to be bound by them.
PAYMENT:
•
All payment methods (PayPal, Credit/Debit Card, eCheck) are processed by PayPal. Please simply follow the PayPal prompts at checkout to choose your preferred method:
- Sign in to use your PayPal account OR without signing in:
- Use your preferred Credit/Debit Card or make a Direct Transfer from your Bank Account (also called eCheck). Please be aware that banks usually take 3-5 days to clear eChecks (all other payment methods are instant).
•
Shipping address: Items can only ship to the shipping address indicated on the
PayPal PAYMENT page. If shipping address is different from billing address, please make sure that Billing
AND Shipping addresses are indicated on the
PayPal PAYMENT page. If not, your order will ship to the billing address.
•
Canceling orders: Starting 10-11-19 PayPal no longer refund their fees when merchants refund orders. Because of it, we now have to retain that fee when refunding orders canceled before shipping. Very sorry about it. We used to simply refund in full, but can no longer.
SHIPPING:
• Unless otherwise noted in item's description, all orders ship within 3 weeks of cleared payment received and include insurance. A tracking number is emailed within 2 days of shipment.
• Shipping address: Items can only ship to the shipping address indicated on the PayPal PAYMENT page. If shipping address is different from billing address, please make sure that Billing AND Shipping addresses are indicated on the PayPal PAYMENT page. If not, your order will ship to the billing address.
• Some orders ship FedEx and can NOT be delivered to a P.O. box. If you need your order to NOT be delivered to your street address, please let us know and we will be happy to request it to be held at the shipper's office.
• Orders can ONLY ship within the USA, including Alaska, Hawaii and Puerto Rico, but can NOT ship to APO/FPO nor outside the USA.
RETURN POLICY:
You may return any item for any reason within 2 weeks of receipt. No reason needed.
• You MUST request a Return Authorization # before shipping item back. You will receive RA# with instructions within 2 days of request. Very sorry, but NO return accepted without RA#.
• Item must be in the same condition it was received, including all manufacturer packaging and paperwork (if applicable) and not have been modified.
• Very sorry to have to say this, but items returned stained, with heavy smell, with pet's hair, that have been washed, or that are generally returned in no longer saleable condition will NOT be refunded. We want you to be able to try items for size and fit and return them if needed, just like you would a piece of clothing in a store, but we cannot refund items that we could only discard. Thank you for your understanding.
• Refund of payment (minus cost of shipping to customer and 15% restocking fee) will be processed within 2 weeks of returned item’s delivery. A 15% restocking fee will be deducted from refund. If item shipped for “Free”, true cost charged by carrier for shipping item to customer will also be deducted from refund. Cost of shipping item back from customer can not be reimbursed. Very sorry, but in other words, no refund of shipping, either to or from customer.
• Canceling orders: PayPal no longer refund their fees when merchants refund orders. Because of it, we now have to retain that fee when refunding orders canceled before shipping. Very sorry about it. We used to simply refund in full, but can no longer.
PRIVACY:
We never have access to your payment information as it is safely processed by PayPal • We get your email, phone, and physical address, but only use it to communicate with you and ship your order • We do not sell your info, nor use it to send you spam • We may from time to time email you news about our store, but not often, and you’ll only have to ask once for us to stop • Of course, if the authorities ask us nicely to give them your info because they suspect you did something wrong, we'll fold and give you up. So... be nice.
Thank you.
